|
7Company®
LLC Networking Lunch
Topic:
"The Art of the Apology;
Apologizing to Customers & Clients"
 
Lauren
Bloom, Author of The Art of the Apology; How Apologize Effectively to
Practically Anyone.
Lauren Bloom is the
founder and CEO of Elegant Solutions Consulting, a consulting firm
dedicated to helping professionals, business and association management
executives build trust with their clients, customers and members by
"walking the ethics talk" in their daily practices. She is the author of
the book, "The Art of the Apology" and the e-book, "Elegant Solutions: A
Practical Guide to Resolving Dilemmas While Preserving Your Business
Relationships".
An internationally-recognized expert on professional ethics and
governance, Lauren has appeared as a keynote speaker and on panels
across North America and in Europe.
She brings a practical, humorous approach to the serious business of
developing and maintaining high ethical standards in a post-Enron world.
Her paper on the "Development of Processes to Set and Enforce Ethical
Standards Within Professions" was recently published in the Proceedings
of the 2006 International Actuarial Congress in Paris, France.
She is a Certified Compliance and Ethics Professional, by the Society of
Corporate Compliance and Ethics in Minneapolis, MN. Lauren serves on the
Boards of Directors of the Institute of Management Consultants USA and a
local community theatre troupe, and appears regularly in films and
professional and community theatre productions around the greater
Washington, DC area.
-
When You've Said or
Done Something Wrong...
-
When You've Hurt
Someone Else...
-
When You've Really
Messed Up...
-
You Need to Apologize!
We've all been there. You
said or did something you shouldn't have, and now you've got a big
problem on your hands.
You're sorry, and you know you need to make an apology. So much is
riding on getting this right: your relationship with a colleague, a
client, a customer, or that special person ... maybe even your job or
career. Blow this apology, and you'll live to regret it!
RSVP for Networking Lunch
*** Pass information on to friends
and business associates ***
Thursday, May 14, 2009
11:30 am to 1:30 pm
Our monthly networking meetings are always the 2nd Thursday of the
month and are at a comfortable restaurant where we
have a private meeting room---Eggspectations in Chantilly.
|
Date: |
Thursday, June 18, 2009 |
|
|
Time: |
11:30 Check-in and networking
12:00 Roundtable introductions begin
12:15 Spotlight speakers introduced
12:25 Featured Speaker
1:15 Announcements, general business, door prizes
1:30 End |
|
|
Cost: |
$15 for
members; $20 for non-members
(cash
and checks only, payable to 7Company LLC). |
|
| |
|
|
|
Location: |
Eggspectations Restaurant, in Chantilly, Virginia |
|
|
|
5009 Westone Plaza Dr., Chantilly, VA 20151.
Phone: (703) 263-7444.
Website:
www.Eggspectations.com |
|
|
|
|
|
RSVP: |
Required,
call 703-327-3737 or |
|
| |
E-mail:
AJohnson@7Company.com |
|
Payment is made at the door. You must pre-register as
a limited number of seats are available.
|
